EMDIPA a new approach to transport

CUSTOMER RELATIONSHIPS

“Customer service has always come first — NEVER SAY NO TO ANYTHING!” says Sergio, CEO and founder of EMDIPA.

He began working with other transport companies, supporting them with deliveries whenever their own drivers could not cope with demand. EMDIPA adapted the size of its fleet to each company’s needs, turning fixed costs into variable costs — an approach that is now commonplace across many sectors.

The idea proved successful, and within a very short time EMDIPA was providing vehicles to numerous transport companies and businesses in other sectors that needed to outsource their transport operations.

CURRENT BUSINESS MODEL

Sergio realised that parcel delivery was not particularly profitable due to the facilities it required, and decided that it would be better to offer EMDIPA’s services to other companies, whether or not they operated in the transport sector.

Direct collections and deliveries: one vehicle, one customer, one journey.

Working alongside multinational transport companies, EMDIPA began providing the well-known “bullet van” service: dedicated vehicles travelling directly to any destination within a city, anywhere in Spain or to any country in Europe, backed by 24/7 customer service.

“For many international transport companies, we provide their first- or last-mile service — we are their partner in Spain,” Sergio explains.

Today, around 50% of EMDIPA’s business comes from overseas companies. The company works with businesses around the world, particularly in Europe, where its main markets are the United Kingdom, Germany and France, as well as in the Americas (the USA, Canada, Central and South America), Asia and beyond.

TYPES OF SERVICES

Door-to-door, Just-in-Time and hand-courier services (where a courier travels by air with the goods and accompanies them through to final delivery).

At EMDIPA, we provide “logistics solutions”. We specialise in challenges that require a specific and tailor-made solution, whether due to the urgency of the service or the particular characteristics of the cargo.

EMDIPA’S VALUES

Trust, safety and information.

Our operations team meticulously manages every service. We earn the trust of each company by personally providing all the necessary information and managing the service from start to finish. 

COMPETITIVE ADVANTAGES

According to Sergio: “At EMDIPA, we provide a highly specialised service. We consider this to be one of our greatest advantages and a key source of added value: we are 100% specialists in what we offer.”

Every service is a new challenge for the EMDIPA team, which pays close attention to every detail and provides each customer with a personalised service. We are flexible and creative and, above all, have the ability to adapt our approach quickly whenever an issue arises during transport.